Overview

Feelter, a high-growth startup founded in 2014, improves website conversion rates for large enterprises and small businesses. Feelter’s award-winning platform collects, analyzes, and surfaces the most relevant real-time social content (mentions, reviews, tweets, etc.).

As a Feelter Sales Engineer, you will be responsible for technically assessing potential clients, assuring the highest quality support to our existing clients and our account management team. We are looking for a highly motivated individual who is great at conveying technical ideas in simple terms, and someone who is passionate about providing customers with world class technical support. This role encompasses a mix of duties ranging from technical problem solving involving JavaScript implementation (writing short Javascript code), understanding of HTML, CSS and JSON, following closely and analyzing A/B tests results, to building solid relationships with our clients. Working with and reporting to the VP of Product. The individual will play a key role in driving North American expansion through customer acquisition and revenue.

Responsibilities

• Work with key retail direct relationships during proof of concept trial period and post implementation

• Manage and develop technical integrations within the platform as part of the sales process

• Oversee A/B tests and analyze results to improve implementations

• Support North American Sales Team with complex client set-ups

• Develop and maintain client relationships with allocated accounts until close

• Identify and fix technical issues, liaise with Account Management, Tier2, Product Team

• Identify and scope new platform features and functionality and participate in product planning sessions

• Build a strong team environment and set structure for future Sales Engineering team members

• Work with clients to modify or update existing integration and implementation of new features

• Troubleshoot feelter integrations on clients' website

• Maintain and update internal tools and integration process documentation

• Support quality assurance management and testing for clients

• Lead clients through the deployment of software updates and functionality enhancements and pilot programs

• Help Product Managers define requirements for product improvements

Qualifications

• 3+ years of experience in SaaS, digital analytics

• 2+ years in a customer support role required

• Previous technical experience, preferably in the digital content / digital marketing technology sector

• HTML, JavaScript, XML and CSS knowledge required

• Excellent attention to detail, strong communication skills, both written and verbal

• Basic understanding in statistics

• Natural ability for consultative and solution-based selling

• Motivated self-starter who is hungry to win

• Excellent communication, problem-solving and organizational skills

• B.S. or B.A. degree

• Native English speaker

• Must be authorized to work in the U.S.

• Work Monday-Friday during US business hours (EST)

• Willingness to travel frequently